Compliments and complaints
We are always interested in your feedback about our services – what we did right and what we could have done better.
If there is a problem, we want to resolve things as soon as we can. Initially, speak with the member of our team that you are working with as this is often the quickest and easiest way to get an issue sorted.
Sometimes you may prefer to talk to someone else not involved in your support. Or once the immediate issue is sorted out you may want to make a formal complaint. You can do this by telephone, email or letter using the contact details below. It is important for us to understand what you are unhappy with and what you are hoping will happen by making a complaint. The link to our complaints process is at the bottom of this page.